The other day I was in need of some new t-shirts. Regular white, wear under your regular shirt, t-shirts. So while we were at our favorite department store (not Wal-Mart) I picked up a package of 3 white, cotton, v-neck t-shirts. Hanes ComfortSoft Tops.
I did not realize until I got home and opened the package, what a miracle of technology underwear packaging had become. Much to my surprise I discovered that these t-shirts were in a resealable bag. You know the kind that cheese or frozen peas come in. I was mystified and actually laughed out loud (lol) and then asked out loud, to no one there, "Why?".
I went to Hanes.com and under miscellaneous I posted the following:
I did not realize until I got home and opened the package, what a miracle of technology underwear packaging had become. Much to my surprise I discovered that these t-shirts were in a resealable bag. You know the kind that cheese or frozen peas come in. I was mystified and actually laughed out loud (lol) and then asked out loud, to no one there, "Why?".
I went to Hanes.com and under miscellaneous I posted the following:
Message : Maybe I'm missing something here, but why are you selling
t-shirts in a resealable bag? I don't believe it keeps them fresher, and
I'm not planning to store them in a bag (is that a trend I missed). Is
this the reason that a 3 pack of cotton t-shirts retails for $16? Just
curious.
Thank you,
Dan Bohannon
danrun55@gmail.com
I don't know if I really expected a reply, but 2 weeks later I got a response, not with an answer, but with a question about what style of shirts I was referring to.
I responded with all the information from the package, and returned the email.
About 2 more weeks passed and I got the following email from customer service.
Dear Mr. Bohannon,
Thank you for contacting Hanes Underwear. We are always delighted when Consumers take time out of their schedule to share their comments and welcome the opportunity to address inquiries regarding our products.
Hanes uses a resealable bag since many consumers like to feel the material and will tear open a package to do so. So we try to make easier by having a resealable bag.
Mr. Bohannon, if we can be of future assistance, you may reach us at 1-800-994-4348, Monday through Friday from 9:00am to 4:30pm (EST), or on the Internet at www.hanes.com.
Sincerely,
Carolyn Williams
Consumer Care Specialist
Well, thank you Carolyn, my curiosity is completely cured and now I know that Wal-Mart or Target or Kohls will not have any problem with me tearing open underwear packages and feeling the cottony softness before I purchase and wear.
I'm just wondering, could you guys talk to the cereal people and maybe they could spend the bucks to put a zip on my Cheerios. Or maybe this is the next great thing for toilet paper, so I can sample the scratchiness of new improved Angel Soft on my hand before I take it home and find that it just isn't nearly as soft as it felt through the plastic wrapper.
So there you go, customer service is still alive and well. Always at your service and Hanes has even be so kind to keep me updated on their "Biggest underwear sales" with a weekly email.
Life just doesn't get any better than this.
Peace my friends.
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